This Privacy Policy applies to MetaboliHealth LLC (30 N Gould St, Ste R, Sheridan, WY 82801, USA) and covers all personal data collected through our website www.metabolihealth.com and related services. By using our services, you consent to the data practices described herein.
01 Overview
MetaboliHealth LLC respects your privacy and is dedicated to protecting the personal information you share with us. We only collect information that is necessary to provide our services and improve your experience, and we never sell your personal data to third parties.
02 Data We Collect
We may collect the following categories of personal information:
| Category | Examples | Source |
|---|---|---|
| Identity Data | First name, last name | Provided by you |
| Contact Data | Email address, phone number | Provided by you |
| Health Information | Dietary preferences, health goals (only when provided voluntarily) | Provided by you |
| Transaction Data | Purchase history, payment method type | Collected during checkout |
| Technical Data | IP address, browser type, device ID, pages visited | Collected automatically |
| Marketing Data | Communication preferences | Provided by you or inferred |
We do not collect sensitive personal data such as government identification numbers, financial account numbers, or detailed medical records.
03 How We Use Your Data
We use your personal information for the following purposes:
- To deliver and manage the services you have purchased or requested;
- To process payments and maintain transaction records;
- To communicate with you regarding your account, bookings, or support queries;
- To send marketing communications where you have opted in (you can opt out at any time);
- To improve our website, services, and user experience;
- To comply with legal obligations and resolve disputes;
- To detect and prevent fraudulent activity or abuse of our platform.
04 Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract Performance: Processing necessary to fulfil our service agreement with you;
- Legitimate Interests: Processing necessary for our business operations (e.g., fraud prevention, analytics);
- Consent: Where you have given us explicit consent, such as for marketing communications;
- Legal Obligation: Where processing is required by applicable law or regulation.
05 Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share data with:
- Service Providers: Third-party vendors who assist us in operating our website, processing payments, or delivering services, subject to strict confidentiality agreements;
- Legal Authorities: When required to comply with a legal obligation, court order, or governmental request;
- Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case you will be notified;
- With Your Consent: Any other sharing will only occur with your explicit permission.
We never sell your personal data to data brokers, advertisers, or any third parties for commercial purposes.
06 Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Generally:
- Client account data is retained for the duration of the service relationship plus 5 years;
- Transaction records are retained for 7 years for tax and accounting purposes;
- Marketing consent records are retained until you withdraw consent;
- Website analytics data is retained for 26 months.
Upon expiry of the retention period, your data will be securely deleted or anonymised.
07 Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted via our website;
- Restricted access to personal data on a need-to-know basis;
- Regular security assessments and staff training;
- Secure, access-controlled data storage systems.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted electronically.
08 Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you;
- Right to Rectification: Request correction of inaccurate or incomplete data;
- Right to Erasure: Request deletion of your personal data where there is no legitimate reason for continued processing;
- Right to Restriction: Request that we limit the processing of your data in certain circumstances;
- Right to Data Portability: Receive your data in a structured, machine-readable format;
- Right to Object: Object to processing based on legitimate interests or for direct marketing;
- Right to Withdraw Consent: Withdraw any consent you have previously given at any time.
To exercise any of these rights, contact us at info@metabolihealth.com. We will respond within 30 days. California residents may also have rights under the CCPA, including the right to know, delete, and opt out of sale of personal information.
09 Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Types of cookies we use:
- Essential Cookies: Necessary for the website to function (session management, security). Cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). You can opt out via your browser settings.
- Marketing Cookies: Used to deliver relevant advertisements. Only placed with your consent.
You can control cookies through your browser settings. Note that disabling certain cookies may impact the functionality of our website.
10 Children's Privacy
Our Services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at info@metabolihealth.com and we will take steps to delete such information promptly.
11 International Data Transfers
MetaboliHealth LLC is based in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
By using our services, you consent to the transfer of your information to the United States in accordance with this Privacy Policy.
12 Updates to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you by email or a prominent notice on our website. We encourage you to review this Policy periodically.
13 Contact Us
For privacy-related questions, requests, or complaints, please contact:
MetaboliHealth LLC — Privacy Office
30 N Gould St, Ste R
Sheridan, WY 82801, United States
Email: info@metabolihealth.com
Phone: +1 307-217-4045
We are committed to working with you to resolve any concerns. If you believe your data protection rights have been violated and we have not adequately addressed your complaint, you have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.